If you have any questions about our terms and conditions, you can easily reach us at or contact us by phone: +46702775840.
1. Purchase When ordering, a purchase agreement is only made when PlayLek has confirmed the order through an order confirmation. An order confirmation is sent after the order has been received by PlayLek. If the delivery time is changed in the order, the customer will be notified of this as soon as possible. You always have the right to cancel the purchase without charge until the goods have been shipped. To shop with us, you must be 18 years old. We have the right to refuse customers purchases without further justification (if we believe that there are reasons). We do not send orders to companies/firms as our shipping agreements only apply to services for private individuals, but we can make exceptions if the customer is responsible for any additional shipping costs (many times it is possible to write the name of a person on the first address line and the company name on the second address line or similar)
2. Prices The prices include VAT at 25% for orders within Sweden and the applicable VAT rate for other countries as we are affiliated with Norwegian Voec and European OSS. No shipping costs are added.
3. Shipping A shipping cost is added according to current price lists and the correct shipping cost is displayed at checkout. Our shipping options only apply to private individuals as other prices apply to companies, but it is possible to write the person's name followed by the company name on the next address line.
4. Payment options/payment terms
4.1 Klarna via Stripe We offer Klarna's various payment methods such as invoice, direct payment, card payment, etc. at no extra cost, but Klarna's fees and terms apply to partial payments or similar services.
4.2 Stripe Card payment We offer card payments, ApplePay, GooglePay, etc. via Stripe. The payment terms that apply are the respective payment service's own terms, we can never see why a payment is not approved.
4.3 PayPal We also use PayPal as a payment method such as card payments and more. PayPal's payment terms apply.
4.4 Swish We also use Swish as a payment method
5. Deliveries Orders placed before 2:00 p.m. on weekdays without holidays are normally processed the same day or at most within 2 business days and are delivered according to the applicable delivery time for the selected delivery method. We reserve the right to sell out of all stock items before we have time to update the website, and then we inform customers of the estimated delivery time. The customer always has the right to cancel the purchase free of charge if the item is not in stock. The packages are delivered by Posten or another carrier to the delivery point or sent by mail. In some cases, we may refuse orders for large quantities of the same product. The shipping cost is based on weight in intervals according to the respective transport company's price list and agreement
6. Delivery delays If the delivery time is longer than 21 days, the customer has the right to cancel the purchase or if another delay has been notified to the customer. If you are unsure about the delivery time, you are welcome to contact us. We take no responsibility for delayed deliveries and cannot therefore be held liable for any costs in connection with this.
7. Damaged goods When you receive your goods, it is important that you check your order immediately. If you have received a faulty or damaged item, please contact us as soon as possible by email to
8. Right of withdrawal and open purchase Private customers have the right to a 14-day right of withdrawal according to the Distance Contracts Act, but we normally use 90 days. This means that you as a customer have the right to cancel your purchase within 14 days after you have received the item. Returned goods must be unused and in their original packaging (if the packaging is broken, we will refund 50% of the purchase price of the goods, but they must not be used). When exercising the right of withdrawal/open purchase, the customer is responsible for the return shipping, (does not apply to incorrectly shipped goods), we do not refund the shipping cost to the customer.
9. Complaints If you want to complain about a damaged or faulty product, please contact us via email for further instructions. Please notify us preferably via or by phone: +46702775840. before you send anything. Include the invoice/receipt so we can identify the return. Remember that you are responsible for the shipping to us. In the event of a dispute, we always follow ARN's recommendations. Warranty / Right of complaint is 2 years
10. Refunds Refunds are made via the respective payment partner.
11. Reservations We reserve the right for typos or other errors that are beyond our control. Read more about unforeseen events under Force Majeur below.
12. Protection of personal data In connection with registration and ordering, you agree that we store and use your information in our business only for the purpose of fulfilling and providing the service that you expect from us. According to the PUL (Personal Data Act), you have the right to receive the information that we have registered about you and if you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. In this case, please contact our customer service or by phone: +46702775840.